Terms & Conditions

These are our main terms and conditions of service.

Acceptance of Terms and Conditions

By reading the Terms and Conditions, you acknowledge, understand and agree to accept them.

Booking Section

Contact via enquiries for booking reservations. Should you need to make any changes to your booking please do so at your earliest convenience.

Cancellation

If you need to cancel your booking, Orkney Uncovered requires notification in writing (confirmed email is also acceptable). Fee’s will be payable if cancellation occurs within 28 Days of your Tour. These are as follows:

Cancellation Terms
Notification of Cancellation Cancellation Fee% of Total Price
28 Days + 0%
15-27 Days 50%
1-14 Days 100%

In the case of adverse weather affecting tours/ferry sailings, when in Orkney an alternative tour will be offered, or a full refund will be payable. If adverse weather affects your journey to Orkney and therefore you cannot make your tour, then you will need to speak to your Travel Insurance provider.

Prices

Prices quoted include all admissions where stated. Bottled water is included on the tour . All Tour prices will be shown on full tour itinerary. Please note that these are present costs and due to rising fuel costs and changes in admission prices may be subject to change. If there may be a change Orkney Uncovered will inform you in advance.

All Tour prices will be shown, please note that these are present costs and due to rising fuel costs and changes in admission prices may be subject to change. If there may be a change Orkney Uncovered will inform you in advance.

Vehicle Occupancy

Orkney Uncovered vehicle occupancy minimum is two (2) persons per tour. One (1) person becomes a Bespoke Private Tour and prices will differ and be available on request. Tours are subject to availability. Please note also that in fairness to all passengers luggage is restricted to one small bag or rucksack.

Tour Payment

For tours booked within 3 months of your arrival we would require full payment at the time of booking. For tours booked in advance of 3 months of arrival we would require a 50% deposit with the balance payable 3 months before your tour date.

Payment can be made via BACs transfer, Cash or Cheque drawn on a UK Bank.

We accept all major Debit and Credit Cards. The fee payable for using personal credit cards is 3.5% and fee for business/company credit cards is 4.0%.

American Express accepted the fee for using Amex is 2.0%.

The fee for using debit cards is £0.50p and Orkney Uncovered will cover the debit charge cost only. (Available in UK only).

PayPal – Credit card payment via PayPal. Europe, Canada & USA credit card fee: 4.2%. Rest of World credit card fee: 5.5%.

Please note that Payment methods may be subject to change.

Any bank charges levied by either the sending or receiving bank when accepting payment by BACs and Cheque shall be paid by you.

If full payment is not received within fourteen (14) days of your booking, Orkney Uncovered reserves the right to cancel your booking.

Concessions

Persons are required to present proof of concessionary rate at the start of the tour.

Insurance/Adverse Weather

Orkney Uncovered strongly recommends that you purchase comprehensive individual/family Travel Insurance. Orkney Uncovered will not be responsible for any losses, injuries or damages.

Should itineraries changes to a tour be necessary, or unforeseen circumstances occur then Orkney Uncovered will offer either an alternative tour or a full refund of monies paid to Orkney Uncovered for the Tour.

In the case of adverse weather affecting tours/ferry sailings, when in Orkney an alternative tour will be offered, or a full refund will be payable. If adverse weather affects your journey to Orkney and therefore you cannot make your tour, then you will need to speak to your Travel Insurance provider.

For Scapa Flow Sea Tour – boat trip provided by Dawn Star II. If sea conditions are unfavourable we will offer another boat trip date of available or an alternative tour would be offered.

Cruise Ships

We recommend that customers purchase comprehensive individual/family Travel Insurance as should their cruise ship not dock due to adverse weather/sea conditions, or any unforeseen circumstances which may lead to cancellation of the cruise ship arriving in port, then Orkney Uncovered will not be held liable. This includes the cruise ship having booked to arrive then cancelling.

Liability

Many of the structures we visit are very old and are not maintained. Entering sites and structures is at your own risk. Orkney Uncovered will not cover any liability arising from persons entering such sites and structures.

Right to Refuse Service

Orkney Uncovered reserves the right to refuse service to any persons who cause a nuisance, conduct themselves in an offensive or disorderly manner, or threaten, in any way, theirs or the safety of others. In such a circumstance Orkney Uncovered will not be responsible for any damage or injury sustained by you as a result of your behaviour. Should Orkney Uncovered exercise our right to refuse service, you forfeit all monies paid to Orkney Uncovered.

Smoking Policy

Orkney Uncovered would like to advise persons that no smoking is allowed in or outside the vehicle.

Published Information

To the best of our knowledge, the information contained on the Orkney Uncovered website and Discover Orkney website at the time of going to press in 2014 is correct.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Copyright

The contents of Orkney Uncovered publications, including Orkney Uncovered website and Visit Orkney 2012 brochure are protected by copyright and may not be copied, stored or transmitted, in any part, without the prior written consent of Orkney Uncovered.

Data Protection Act

Orkney Uncovered takes your personal security very seriously. Your personal information will only be used to provide you an Orkney Uncovered Tour. We will not use your personal information for marketing activities. You may opt out from receiving emails from Orkney Uncovered.